Things have been nuts around here lately. And I mean NUTS.

In April, I got a new job title and a slew of new responsibilities. Our company created a position for a dedicated customer liaison…and my official title is customer account manager. This position is a little bit different because I am not responsible for any sales. Truly, the customer is my number one priority.

This week is our annual training conference. It’s been a ton of planning and stress. I have a love/hate relationship with this conference. I love it while it’s going on. I love it even more when it’s over. I hate the stress of planning it.

Our clients are worth it. It’s not just a week of training. It’s not a cash cow for our company. It’s how we connect with our clients every year and offer value to them. Nights are never boring…we plan for activities and try to pick ones we think everyone will enjoy.

This year we have almost 100 people here from more than 20 states. Diversity is the norm. Yet we all have a common bond and it’s more than just a business relationship. When it’s all said and done, I value this week with our clients more than anything. All our employees enjoy spending time with the people who make our company what it is - our customers.