When was the last time you made a mistake? Did you tell anyone about it? Or - shudder - was it a public mistake that you couldn’t hide? Were there major ramifications? When something bad happens, it seems like news travels quickly. Let’s take the recent recall issued by Toyota for instance. Media outlets are [...]

Social media is changing the way companies communicate with customers.

JustWare offers API to customers, streamlines data exchange.

Training conference is a busy week, but it’s one of the best weeks of the year. Our company has the best customers in the world.

Do you use Twitter? Follow me today! I’d like to follow you, too.

It’s easy to complain about bad customer service. But is there something you could do to improve your own experience?

Welcome to NDT Cafe! My name is Jess and I’ll be your barista for the time being.