My last blog on competition and the value of strong competitors received many positive comments in support; however one response from a competitor was worth posting a clarification.

The spirit of the original post stated how it is vital for government software providers to not only deliver software but to provide exceptional service, otherwise the failure of the implementation will push agencies to open source initiatives, to internally developed systems and to have a disdain for vendors in general.

My original reference to the City of Houston Court implementation deserves an update on the project. It was brought to my attention by the vendor and the City of Houston that now “under new management”, not only from the vendor, but also at the City of Houston, the project has moved from failure to back on the track to success within a relatively short time frame.

Automation success benefits vendors and our customers. A competitor’s success is a success to the industry. Thanks for the update and we are glad to have another great case management software vendor treat a customer like a partner.